By visiting, accessing, or using https://glolinkotc.com/, as well as associated application program interface or mobile applications and technology platform integrated therein (“Services”), You (“User” or “You”) consent to the Terms of Service (the “Terms”) hereby stated. GlolinkOTC s.r.o. (The correspondent address of the Company shall be at the offices of, Chudenicka 1059/30, Hostivar, 102 00 Prague 10, Czech Republic), is the operator of the technology platform as well as the website, and associated application program interface and mobile applications. The Terms of Service constitute the agreement and understanding regarding the use of any or all of the Services, and any manner of accessing them, between You and GlolinkOTC s.r.o. (“Service Provider”). By clicking on the “Exchange” button or by visiting the Site, we may provide You with access and utility through our trading platform via software, API (application program interface), technologies, products and/or functionalities. The services that We offer through the Site (the “Services”) are:
* An exchange of the crypto asset of one type, owned by one User, to the crypto asset of another type, owned by the same or another User, at the terms and conditions set forth by such exchange parties, and which is executed solely and exclusively within the Services with crypto assets deposited to those Users’ accounts. In no case shall the Services be deemed or construed to be a marginal trade.
* Service Provider undertakes deposit, withdrawal and/or trade transaction of crypto asset into, out from or at Customer Account , which is technically executed by Service Provider in accordance with User’s instructions.
Service Provider does not provide You with financing services and thus, does not perform and support margin trading. The trade on the integrated platform takes place between Users. As described in the Terms, You agree to be legally bound by these Terms of Service, as well as GlolinkOTC s.r.o. Affiliate Program Terms of Service and GlolinkOTC s.r.o. KYC Terms, which constitute inseparable part of these Terms. If You do not agree to be bound by these terms, do not access or use the Services.
GlolinkOTC s.r.o. is performing activities on the basis of the active and valid crypto-currency authorization, supervised by Financial Analytical Office (FAÚ), and is therefore authorized to provide the following services:
* Virtual Currency to Fiat Currency exchange.
* Fiat Currency to Virtual Currency exchange.
* Virtual Currency to Virtual Currency exchange.
In order to use our Services, you must submit all the necessary information and documents in accordance with our Compliance Clearance procedure pursuant to the Act No 253/2008 Sb. of 5 June 2008 on Selected Measures against Legitimisation of Proceeds of Crime and Financing of Terrorism of the Czech Republic (the “AML/CTF Act”). In addition, you must meet eligibility criteria to use our Services. Before engaging with and using our Services, you must ensure you have read these Terms in full, including all the important legal terms, such as disclaimer of liability, disclaimer of warranties, indemnifications, rules applicable to dispute resolution and risk disclosure.
As described in the Terms, You agree to be legally bound by these Terms of Service and all terms incorporated by reference. If You do not agree to be bound by these terms, do not access or use the Services. We reserve the right to change or modify the terms and conditions contained in the Terms of Service, including but not limited to any policy or guideline of the platform, at any time and at our sole discretion. We will provide notice of these changes by posting the revised Terms of Service and changing the “Last updated” date at the top of the Terms of Service, or by emailing Users at their provided email addresses, or by any other means as determined by us at our sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the website or at the instant that we transmit the information. These changes will apply at that instant to all then current and subsequent uses or Services.
You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of this platform acts as acceptance of such changes or modifications. If You do not agree to the Terms in effect when You access or use the platform, You must stop using our Services. We encourage You to frequently review the Terms to ensure that You understand the terms and conditions that apply to your access to, and use of, the Services.
The Terms of Service and any terms expressly incorporated herein apply to your access to, and use of, any services provided by Service Provider. The Terms of Service do not alter in any way the terms or conditions of any other agreement You may have with the Service Provider for products, services or otherwise.If You are using the Service on behalf of any entity, You represent and warrant that.
(a) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization.
(b) You are authorized to accept the Terms on such entity’s behalf and that such entity agrees to be responsible to us if You violate the Terms.
You should read the Terms of Service, and any document referred to in them very carefully. If there is anything that You do not understand in the Terms and any document referred to herein, you should discuss this matter with us and seek the necessary clarification. Any formal communication with You will be undertaken through electronic mail unless otherwise instructed. Documents will be sent to you by electronic mail and you should seek to send any documents to us by the same means. You will also be able to contact us telephonically.
Any formal communication with You will, unless otherwise agreed, be made in the English language. In the event of any discrepancy between the English language version of the Terms of Service or any such communications and any translation of the Terms of Service or such communications (as applicable) in a foreign language, the respective English version shall prevail.
If you have any questions regarding the use of our Services, there Terms, or any other inquiry, submission of feedback or complaints, please contact us at: help@glolinkotc.com
Availability of our Services depend on a number of factors determining your eligibility to engage with the said Services. GlolinkOTC s.r.o. may refrain from providing the Services in certain locations and jurisdictions: the information about such locations and jurisdictions is available on our website at https://glolinkotc.com/
In order to be deemed eligible to use and engage with our Services, you must warrant that:
1)You have reached the legal age in your country of residence and therefore are legally capable of entering into agreements and be bound by its terms;
2)You have never been suspended or otherwise restricted from using our Services;
3)Entering into a binding agreement with us does not contradict or breach any other contractual terms by which you are legally bound;
4)You are not located and/or residing in any of the restricted locations and jurisdictions, including those subject to the EU and the Czech Republic economic restriction measures (i.e., embargoes);
5)You are not identified as an individual that is officially classified as a Specially Designated National and Blocked Person (the “SDN”), or is affiliated with companies, groups and entities classified as the SDN, or otherwise represent such natural or legal person;
6)You are not subject to any international sanctions, including the EU and United Nations sanctions, or affiliated with companies, groups and entities subject to international sanctions, or otherwise represent such natural or legal person.
Eligibility of an individual intending to use the Services of behalf of a legal entity is determined by meeting the following requirements:
1)Your organization is incorporated with all due diligence of the company formation and incorporation in the country of its legal location;
2)Your organization conducts its activities in accordance with the applicable laws and regulations;
3)You have been legally authorised to represent your organization and otherwise enter into legally binding agreements on its behalf;
4)Your organization has not been associated with, affiliated with or otherwise identified as the SDN;
5)Your organization is not subject to any international sanctions, including the EU and United Nations sanctions, or affiliated with companies, groups and entities subject to international sanctions, or otherwise represent such natural or legal persons;
6)Your organization does not fall under the definition of Prohibited Businesses as stated in Annex 2 to these Terms and does not represent nor conducts its business activities in any of the fields laid down in Annex 2.
We reserve the right to evaluate your eligibility to access and use our Services at any moment by assessing your compliance with the eligibility criteria listed above. In the case of amendment, alteration, or extension of eligibility criteria, we may review your eligibility accordingly. GlolinkOTC s.r.o. may require you to provide proof of eligibility, if necessary. Any decision, including the initial and ongoing evaluations, reviews and assessments of your eligibility, shall be final.
The Services are intended solely for Users who are 18 or older. By accessing or using our Services, You represent and warrant that You are at least 18 years old and have not previously been suspended or removed from the Services; have full power and authority to enter into this legal relationship and by doing so will not violate any other legal relationships; guarantee that your crypto assets, which you transfer to the Services are not sold, encumbered, not in contention, or under seizure, and that neither exist any rights of third parties to your crypto assets; use our Services with your own e-mail and for your own benefit and do not act on behalf and/or to the interest of any other person; are not Politically Exposed Person (PEP) or family member or close associate of the PEP. PEPs (as well as family members or close associates of the PEPs) are not allowed to use the Services. You also represent and warrant that You are not on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List, nor restricted or prohibited from engaging in any type of trading by administrative law enforcement agencies. Also, we may not make all of the Services available in all markets and jurisdictions, and may restrict or prohibit use of all or a portion of the Services from Restricted Locations, which at this time include the USA, Afghanistan, Belarus, Bosnia and Herzegovina, Burma (Myanmar), Burundi, Canada, Central African Republic, Cyprus, Donetsk, Ethiopia, Guinea, Guinea-Bissau, Haiti, Hong Kong, Lebanon, Luhansk, Malaysia, Moldova, Montenegro, Netherlands, Nicaragua, Russia, Sri Lanka, Tunisia, Turkey, Ukraine, Venezuela, Vietnam, Singapore, Germany, Lithuania, Malta, Spain, Bolivia, France, North Korea, Sudan, Crimea and Sevastopol, Republic of Cuba, Syrian Arab Republic, People’s Republic of China, Japan, Republic of Iraq, Republic of Yemen, Federal Republic of Somalia, Republic of Congo, State of Libya, Republic of Liberia, State of Eritrea, Republic of Mali, Republic of Zimbabwe, Republic of Côte d’Ivoire, the Islamic Republic of Iran and any state, country or other jurisdiction that is embargoed by England and Wales, a jurisdiction where the local laws prohibit you at any time (by reason of your nationality, domicile, citizenship, residence or otherwise) to access or use the Services. The content of the Terms shall not be excluded from the laws of the country or region under which the User belongs. As a result, if You do not meet these eligibility requirements, do not use our Services. Service Provider reserves the right to close any of your User Address, to reject any User’s exchange instructions, and to force you to withdraw all the crypto assets from the Services in case if: (i) Service Provider determines that you are accessing the Services from any of the restricted jurisdictions listed above, or (ii) you have given false representations as to your location of incorporation, establishment, citizenship or place of residence. When accessing or using the Services, you further represent, agree and warrant, that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using our the Services.
Without prejudice to the generality of the foregoing, you represent, agree and warrant, that you will not:
1)Customers shall not apply circumvention or obfuscating technologies to disguise their IP addresses or to hide the details of the transaction;
2)Customers shall not create or distribute any technologies which infringe or which would assist other customers to infringe the terms hereof including for disguising IP addresses or to obfuscate details of the transaction;
3)Use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from using the Services with full functionality, or that could damage, disable, overburden or impair the functioning of the Services in any manner;
4)Use the Services to pay for, support or otherwise engage in any illegal gambling activities; fraud; money-laundering; or terrorist activities; or any other illegal activities;
5)Use any robot, spider, crawler, scraper or other automated means or interface not provided by Us to access the Services or to extract data;
6)Use or attempt to use another User Address without authorization;
7)Attempt to circumvent any content filtering techniques We employ, or attempt to access any service or area of our Services that you are not authorized to access;
8)Develop any third-party applications that interact with our Services without our prior written consent;
9)Provide false, inaccurate, or misleading information;
10)Encourage or induce any third party to engage in any of the activities prohibited under this Section.
You indemnify and hold service provider harmless against any claims, demands and damages, whether direct, indirect, consequential or special, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, originated from or in any way connected with invalidity or breach of any of the warranties, representations and covenants of this section and the entire terms.
In order to use the full functionality of the Services a User Address shall be created. The Service Provider is entitled to assign the User Address to each User in a form the Service Provider things fit depending on the complexity of the Services provided upon its own discretion, including, but not limited to different combinations of characters (e.g. e-mail, special ID, etc.)
You are not entitled to assign and/or use your User Address to any third party, neither You can transfer your User Address details to any third party.
When creating your User Address you undertake to:
– take full responsibility for all activities that occur under your User Address;
– provide accurate and truthful information;
– agree to pass through AML/KYC procedures which may be applied to You from time to time;
– maintain and promptly update your User information;
– promptly notify Service Provider if you discover or otherwise suspect any security breaches related to your User Address.
In case of your breach of the Terms, or any other event as We may deem necessary, including without limitation market disruption and/or Force Majeure event We may, in our sole discretion and without liability to you, with or without prior notice: suspend your access to all or a portion of our Services; or prevent you from completing any actions via the Services, including closing any open trade orders. In case the transferring resumes, you acknowledge that prevailing market rates may differ significantly from the rates available prior to such event; or terminate your access to the Services, delete or deactivate your User Address and all related information and files in such account. In the event of termination, Service Provider will return any crypto assets stored in your User Address and not owed to Service Provider, unless Service Provider believes you have committed fraud, negligence or other misconduct.
Services allow Users to remit crypto assets to their User Address from external third-party service and vice versa except to certain limitations, which may be updated from time to time.
– You indemnify and hold service provider harmless against any claims, demands and damages, whether direct, indirect, consequential or special, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in contract, tort (including but not limited to negligence) or otherwise, originated from or in any way connected with your deposit/withdrawal transfer requested in violaton of settled limitations. You may be charged fees by the third-party service you use to remit your User Address. Service Provider is not responsible for any third-party services’ fees. You are solely responsible for your use of the third-party service, and you agree to comply with all terms and conditions applicable to any third-party service. In some cases, the third-party service may reject your crypto assets to be processed, suspend the deposit/withdrawal transfer of your crypto assets, or be not able to support the transfer, or may otherwise be unavailable.
– You agree that you will not hold service provider liable for any claims, demands and damages, whether direct, indirect, consequential or special, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, originated from or in any way connected with such rejected or suspended etc. deposit/withdrawal transfers.
– You understand and acknowledge, that an address for receiving crypto asset will be created automatically as soon as you request the deposit transfer and before any crypto asset can be remitted to Your User Address and you fully and irrevocably authorize its creation.
– In case you are required to verify, that you possess crypto asset of the third-party service that you use to remit crypto asset to your User Address, you undertake to provide such verification by following Service Provider instructions. When you request Us to deposit/withdraw crypto assets into or out from your User Address, you authorize Service Provider to execute such transfer via the Service Provider’ Services.
– Subject to the terms and conditions of these Terms, We will use commercially reasonable efforts to record all transfers on a spot basis as soon as practicable. However, the timing associated with deposit/withdrawal of crypto assets depends inter alia upon the performance of third-parties services, and We make no guarantee that crypto assets will be deposited/withdrawn in any specific timeframe. You hereby understand and acknowledge, that any delays are possible; you indemnify and hold service provider harmless against any claims, demands and damages, whether direct, indirect, consequential or special, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the transfer delay, whether originated from our fault or not.
When you submit a new trade order via the Services, you authorize Service Provider to: record a transfer of Your crypto assets from/into/on your User Address and/or, where applicable, reserve Your crypto assets on your User Address in accordance with such trade order, and charge you any applicable fees for such record. In order to execute your trade order, you may be required to transfer funds from your User Address or external third-party service to an address provided to you by Service Provider.
– You acknowledge and agree that this address, provided you by Service Provider so that you could submit a trade order, applies only to such specific trade order and you undertake not to transfer funds to the same address once you have submitted your trade order.
– You acknowledge and agree that, respective to your trading activity, Service Provider does not act as your broker, intermediary, agent, or advisor or in any fiduciary capacity; does not act as a party of transferring of a particular crypto asset. Each placed trade order creates different market exchange rates.
– You acknowledge and agree that the rates information made available via the Services may differ from prevailing rates made available via other sources outside of the Services. Particularly during periods of high volume, illiquidity, fast movement or volatility in the marketplace for any crypto assets, the actual market rate at which a market trade transaction is executed may be different from the prevailing rate indicated via the Services at the time of your transaction.
– You understand, that We are not liable for any such rates fluctuations. The rates made available via the Services shall not be considered as an investment or financial pieces of advice or referred to as such and cannot be used as a basis of investment strategy, legal position in the court and nothing in the rates information can be ensured to contain no errors, mistakes, mispresentations or failures etc. therefore, neither service provider, nor, where applicable, any of their respective directors, officers, employees, agents or outsourced advisors makes any representation, warranty or guarantee whatsoever with respect to the rates information and, in particular, as to the accuracy or completeness of the rates information. you agree to indemnify and hold service provider harmless against any claims, demands and damages, whether direct, indirect, consequential or special, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in an action, in contract, tort (including but not limited to negligence) or otherwise, originated from or in any way connected with your use of rates information and/or your trading activity via the services.
– Once your deposit/withdrawal request or trade order is executed, a confirmation will be electronically made available via the Services detailing the particulars of the transfer.
– You acknowledge and agree that the failure of the Services to provide such confirmation shall not prejudice or invalidate the terms of such transaction. We may, at any time and in our sole discretion, refuse to perform any transfer requested via the Services, impose limits on the transfer amount permitted via the Services or impose any other conditions or restrictions upon your use of the Services without prior notice.
Due to fast movement and/or volatility in the marketplace and/or other reasons which may be applicable from time to time, We reserve the right not to execute Your trade order, in the event that the actual market rate significantly increases or decreases in relation to the rate indicated by the Services in your trade order, in the event of market disruption or in any other event, as may be indicated by Us, and, in such case, We will not transfer crypto assets under your trade order and, upon
Your separate instructions will:
– return the funds to Your Customer Account; or execute Your trade order in accordance with the rate newly indicated by the Services; or proceed otherwise, as reasonably instructed by the User.
* We may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services.
You may only cancel a transfer request initiated via the Services if such cancellation occurs before Service Provider executes the transfer. Once your transfer request has been executed, you may not change, withdraw or cancel your authorization for Service Provider to complete such transfer. If User’s instruction has been partially filled, you may cancel the unfilled remainder unless the Service Provider has sent the execution request to the third parties. We reserve the right to refuse any cancellation request associated with a market rate trade order once you have submitted such order. While We may, at our sole discretion, reverse a trade under certain extraordinary conditions, a customer does not have a right to a reversal of a trade. If you have an insufficient amount of crypto assets in your User Address to complete a transfer, We may cancel the entire order or may fulfill a partial order using the amount of crypto assets currently available in your User Address, less any fees owed to Service Provider
* In connection with our execution of the transfers.
If in trade order You have specified that after exchange relevant amounts are remitted not to your User Address, but to third-party service, and relevant third-party service rejects and/or for any other reason does not process amounts being remitted to above third-party service in due time, You undertake not to request relevant third-party service and/or not to credit above amounts to the address from which above amounts were remitted to relevant third-party service and immediately contact our Customer Service at help@glolinkotc.com you indemnify and hold service provider harmless against any claims, demands and damages, whether direct, indirect, consequential or special, or any other damages of any kind, including, but not limited to, loss of use, loss of profits or loss of data, whether in contract, tort (including but not limited to negligence) or otherwise, originating from your violation of this section. It is your responsibility to determine what, if any, taxes apply to the transfers you complete via the Technology Platform, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that Service Provider is not responsible for determining whether taxes apply to your transfers or for collecting, reporting, withholding or remitting any taxes arising from any trades and transfers and does not act as your tax agent.
The Service Provider may provide to Users additional services on technical possibility to access and use fiat to crypto exchange services of the third parties (“Additional Services”).
In order to use the Additional Service a User shall visit the Service Provider’s website stipulated herein, input fiat/crypto pair exchange in the provided fields, amount which User willing to exchange and User’s Address. Upon the successful input of information, User will be given access to the third party’s platform where the actual service on fiat/crypto exchange will be performed by the third party. For the avoidance of doubt, User is provided an exchange service by the third party which technology platform User accesses. KYC procedures, deposit of funds and transaction status check will be undertaken at the third party’s platform and will be between User and that third party provider. By accessing the Additional Service User understands and acknowledges the liability of the User to comply at all times with the terms and conditions of the third party provider, as well as such party’s instructions, guidelines and requests. The Service Provider hereby assumes no liability towards the transactions undertaken by User with the access and use of any third party services. User will indemnify the Service Provider against any claims, requests related to the User’s access and use of the third party’s services.
You agree to reimburse the Service Provider Services by paying the Service Fee of 1~2% of the input crypto asset amount of each successful transfer. That means that the Fee applicable to every trade executed within the Services, the Fee is calculated as 1~2% of the crypto assets You ordered to trade. The Service Provider may change the Fee structure from time to time, changes to the Fees are effective as of the effective date indicated in the posting of the revised Fee terms, and will apply to any transfers that take place following the effective date of such revised Fee structure. You hereby authorize Service Provider, or designated payment processor, to charge or deduct crypto assets as an applicable Fee from your User Address.
By placing an exchange request on our Site, you agree to the terms of this Refund policy.
The User may request a refund in the following cases:
– If the exchange was assigned the status “Your exchange has failed”;
– If the funds have been credited to the GlolinkOTC s.r.o. deposit address and the exchange remains at the “Awaiting your deposit” stage.
The exchange statuses “Confirming the transaction”, “Exchanging”, “Sending” and “Finished successfully” are non-refundable due to the absence of external factors. Service Provider reserves the right to review exchange refund requests in the aforementioned statuses on a case-by-case basis. GlolinkOTC s.r.o. does not guarantee the refund of digital assets in case the User fails to
comply with the instructions accompanying the exchange creation process or as indicated on the order page.
This condition includes, but is not limited to the following circumstances:
– Sending digital assets by the User other than those specified in the order or entered in the wrong network;
– Sending Digital Assets by the User with an expired contract;
– Sending deposit by User without obligatory tag (MEMO Destination Pag, Payment ID, etc.) if it is indicated on the order page;
– Sending deposit amount lower than acceptable minimum limit set by GlolinkOTC s.r.o..
Service Provider reserves the right to review each case on an individual basis. In some of the aforementioned cases, our liquidity provider may charge an additional fee for assistance in the recovery of the User’s funds. Partner’s commission can be deducted from the deposit amount or can be charged separately.
Refunds are not available for:
– Counterfeit and imitation assets;
– Assets sent in the test network.
In order to request a refund, by e-mail at help@glolinkotc.com. We are not responsible if the User discloses information on the User’s exchanges/transactions to third parties or applies for a refund through channels other than indicated. Users should not trust personal messages or inquiries submitted by individuals claiming to represent GlolinkOTC s.r.o. If you cannot confirm that this is an official request from GlolinkOTC s.r.o. please contact us directly at help@glolinkotc.com.
GlolinkOTC s.r.o. offers users to receive a refund to the original address or to the refund address entered during the creation of the exchange. However, in some cases GlolinkOTC s.r.o. reserves the right to offer a refund to the original address as the only possible solution.
Upon conducting refunds, the support service reserves the right to request additional confirmation of the deposit ownership by the User in the required form.
Upon forwarding the refund to the User the payment required to cover the network commission may be charged from the original deposit amount. If the refunded asset is a token and not the main network coin, the User may be requested to make an additional payment in coins of the main network to cover the network commission.
GlolinkOTC s.r.o. shall not be liable for any funds sent to fake phishing sites that imitate the original GlolinkOTC s.r.o. project. User should make sure that User is visiting the correct domain https://glolinkotc.com/ The period during which GlolinkOTC s.r.o. holds User funds is limited to 1 calendar year. After this period, GlolinkOTC s.r.o. does not guarantee the safety of unclaimed funds.
– Service Change and Interruption: We may change the Service and/or may also interrupt, suspend or terminate the service at anytime with or without prior notice.
– Service Discontinuance and Termination: we reserve the right, in our sole discretion, to discontinue or terminate the services provided to you without notice, temporarily or permanently, including, but not limited to, the following cases:
– If the personal information you have provided is not true, or inconsistent with the information at the time of registration and you have failed to provide reasonable proof (please remember, according to the laws or regulations you should submit true information);
– If you violate the relevant laws and regulations or this agreement;
– If required by any provisions of the laws and regulations, as well as the requirements of relevant government authorities;
– For security reasons or other necessary circumstances.
Compliance Clearance is a procedure undertaken by our compliance team to ensure our customers’ background and eligibility for opening an Account with us in accordance with the requirements and provision of the AML/CTF Act. GlolinkOTC s.r.o. ensures the Compliance Clearance procedures to be undertaken for all users registering an Account in accordance with due diligence measures prescribed by AML/CTF Act. To read more about our compliance with AML/CTF Act and measures imposed by us to prevent and combat money laundering, terrorism financing, fraud and other financial crimes, please read our AML Policy.
Before being granted access to your Account, including access to your use of our Services, respectively, you should complete the verification procedures necessary to ensure Compliance Clearance. Our Compliance Team will evaluate the information you submit in accordance with their instructions and inquiries to assess it on the basis of the applicable legal requirements and policies. To provide quality assessment of our perspective customers’ background information and ensure decision-making in accordance with the legal requirements in force, we ensure that the said assessment is performed by the professionals who have obtained necessary training and qualifications to undertake the tasks associated with the assessment.
We may request you to provide such information, as you name, date of birth, residential address, telephone number, e-mail address, personal identification code, as well as other information about yourself and/or your business activities, including records of such activities, proof of source and origin of funds, overview of the business structure, estimated turnover, major suppliers and partners, etc. Please note that some of the inquired information may fall under the definition of personal data under the GDPR, therefore we strongly recommend you to read our Privacy Policy to learn of your rights as data subject providing us with your personal information.
By providing us with the information requested to verify your identity for the purposes of Compliance Clearance, you acknowledge and confirm that all the information submitted to us by you in true, accurate and complete, and you have not deliberately concealed or otherwise tampered with or altered information for the purposes of influencing the outcome of our assessment. You further agree that any information that was presented in a false, inaccurate or incomplete state is corrected by presenting additional documents and records correcting the said inadequacies. In an event of change of circumstances influencing the correctness and integrity of submitted information, you agree to notify us of such changes and present information that is up-to-date respectively.
We reserve the right to forward any information submitted to us to the competent authorities of on the basis of AML/CTF Act and other relevant legal requirements, should we have serious grounds to believe that the submitted information is associated with a case of fraud, money laundering, terrorism financing or other financial crime acts. We may further disclose such information to the competent authorities to receive their evaluation, should we be unable to conclude with full certainty the user’s affiliation with any of the above-mentioned acts.
– Enhanced Compliance Due Diligence is applied to those users, whose risk profile has been effectively determined as high (for more information about determining the risk profiles of our customers, please check out our AML Policy and the information already provided by you not be sufficient to finalize
– Compliance Clearance.Therefore, we may require you to provide additional information about yourself and/or your business as well as organize meetings to further verify your identity and the nature of your business activities.
– In addition, we apply Enhanced Compliance Due Diligence in case you decide to increase your transaction limits.
– Transaction Limits are limitations imposed on the capacity of every customer upon finalizing the Compliance Clearance to execute transactions at a certain volume per day. Transaction Limits are determined by a variety of factors, including but not limited to your risk profile, the nature and field of your business activities, the verification steps completed, payment method of choice, and other factors. You may decide to change your transaction limits at any moment: to raise the limits, please submit a written notice to us at https://glolinkotc.com/ or via e-mail at help@glolinkotc.com
– Please note that in regards to the above-mentioned factors determining the Transaction Limits we may require you to complete Enhanced Compliance Due Diligence. In such an event, we may inquire the additional information from you, which you agree to provide in a timely and accurate manner in full amount requested by us. We will notify you of the decision to raise your limits thereof on the basis of the Enhanced Compliance Due Diligence. Please note that we reserve the right not to grant the request to raise the limits and that by submitting your information for Enhanced Compliance Due Diligence you agree that we may subsequently lower your Transaction Limits without any preliminary request or notice. A decision to raise or lower your Transaction Limits is made at our sole discretion only and only on the basis of the assessment derived from the Enhanced Compliance Due Diligence procedure.
*Complaints
Filed with Us If you have a complaint and wish to resolve a dispute arising out of it, you shall address it with our support team in the first instance before attempting to settle any dispute by means described in the next sub-sections of these Terms. Please note that a competent authority referred to in the next subsections may dismiss your action on the basis of your failure to settle dispute by contacting us directly in the first place. You may challenge your complaint by contacting GlolinkOTC s.r.o. Customer Support.
You shall contact our Customer Support by sending an e-mail to help@glolinkotc.com In your message, you shall indicate the points of issue, elaborating on details of your claim as precisely as possible, and present evidence supporting your claims in a form of visual (photo/video) and/or audio materials. A Customer Support specialist will respond to your message in a timely manner but no later than within 14 days from the day of the submission of a complaint.
The Customer Support specialist shall then provide you with the following remedies:
– Supporting your claims and remedies proposed by you and providing their aid in obtaining said remedies;
– Rejecting your claim and identifying reasons for rejection;
– Proposing alternative remedies for dispute resolution.
In an event of an inability to contact you within the indicated notice period of 14 days, we shall notify you of the reasons for a delay and specifying the deadline by which our Customer Support specialist must contact you. The maximum period allowed for replying to your complaint shall not be longer than 30 days from the day of submitting a claim.
*Alternative Dispute Resolution
You may opt to settle a dispute by alternative dispute resolution means, including mediation and arbitration, if you are unable to settle a dispute with the Customer Support, or you are not satisfied with remedies proposed to you as a result of your prior communication with our Customer Support.
*Mediation
Any dispute between the parties relating to or arising from this contract may be submitted to a procedure of mediation conducted by a sole mediator, appointed and proceeding in accordance with the Mediation Rules of this body by the local branch – if any – of the Mediation Centre for Europe, the Mediterranean and the Middle East having its seat in Strasbourg, which Rules are in force at the date of filing of the application for mediation.
In the event of the mediation proceedings not taking place or being unsuccessful, any dispute arising from said relationships between the parties shall be determined in accordance with the Arbitration Rules and the Internal Rules of the European Court of Arbitration – being part of the European Centre of Arbitration having its seat at Strasbourg (in force at the time the application for arbitration is filed), with right to appeal – unless forbidden by the applicable procedural law – including for wrong choice of the substantive law and or for errors of substantive law and errors of fact, by way of rehearing by an appellate arbitral tribunal (if so allowed by the applicable procedural law), of which adoption of this clause constitutes acceptance.
*Arbitration
By applying for arbitration proceedings, you agree and acknowledge that you willingly waive your right to resolve any dispute, whether existing or future, through litigation. You may, however, initiate court proceedings in the country of the seat of the arbitration to rule the appointed arbitration award invalid and unenforceable.
The arbitration proceedings will be conducted according to the provisions of the said Terms by a
sole arbitrator who will be appointed, if the dispute is domestic, by the local Chapter – if any – of the European Court of Arbitration and in the absence of a local Chapter, as well as to all non-domestic disputes, by the Central Registrar in Strasbourg. The language of proceeding shall be English.
The parties undertake to keep, and to cause their Counsel, advisors, managers, employees and agents to keep strictly confidential the dispute, the facts, the documents, the evidence and the award.
The parties agree to conduct and to cause their Counsel to conduct themselves in a manner which limits the duration of the proceedings to nine months, and to avoid the production of documents and the calling of witnesses who are unnecessary or irrelevant, restraining motion practices, avoiding delays, vexatious or repetitive conduct and in general any overlawyering and accepting to pay to the other parties all legal costs caused by a breach of such commitment, even in cause of final success in the dispute.
Each party further undertakes to promptly reimburse the other parties which should pay its share of any advance requested by the European Court of Arbitration or by its local competent Chapter – if any – for the proceedings and to recognise that the other parties shall be entitled to an ex parte summary judgment, or other summary proceedings, against it for such repayment.
The parties request the arbitrator to issue as soon as possible an interim award for the part of a claim or cross claim which is undisputed or manifestly grounded.
*Dispute Resolution in Court
In an event of inability to settle a dispute in any manner described in above-mentioned Sections 9.2—9.3, you have a right to initiate legal action or proceedings in the exclusive jurisdiction and venue of District Court of Prague located in Prague, Czech Republic. You further agree not to initiate any such legal action or proceedings in any other jurisdiction and before any other court.
– All intellectual property rights in regards to materials and content presented in connected with GlolinkOTC s.r.o. is subject to and enjoys protection of applicable intellectual property regulations. Material and content protected by intellectual property rights cannot and shall not be licensed to any third party under any implied license, unless specified otherwise. All materials and content subject to intellectual property rights may be used in a personal, lawful and non-commercial manner only and only in connection with you use of our Services and Site. You agree and acknowledge that any use of our materials and content in any other manner constitutes intellectual property rights infringement and may enable us to initiate appropriate legal action.
– You further acknowledge and agree than distribution and sharing of our materials and content on any third party websites, file hostings, and similar services is strictly prohibited. Furthermore, GlolinkOTC s.r.o.prohibits reproduction, display, public performance, distribution and use of our materials and content for any public and commercial purposes. Any copying and sharing of our materials and content shall be done by requesting prior permission from GlolinkOTC s.r.o. and only by obtaining a written notice permitting you to do so. You further agree to retain any watermark, copyright signs and other relevant copyrights and proprietary notices associated with said materials as originally provided. Modification, alteration and selling of our materials and contents is prohibited.
– Please note that access to and availability of our website may be affected by events outside of our scope of control, such as volatility. In such an event, or any other event effecting access and availability of GlolinkOTC s.r.o. website, you may experience inability to access your Account and our website and/or place, perform or execute Orders and Transactions. GlolinkOTC s.r.o. does not guarantee or warrant flawless and uninterrupted access to and availability of our Services and Site at all times, as well as uninterrupted placement, execution and finalization of Orders and Transactions. Even though our customer support aims at providing you with timely and efficient responses within reasonable and adequate periods, be do not warrant nor guarantee the said timeliness. Under no circumstances shall we be liable for any damages arising from the events affecting access and availability of our Services and Site.
– You may encounter content, links to web pages and services as well as other relevant services and information provided to you by third parties while using our Site and Services. Please note that we shall not be liable for any content provided to you by third parties, nor do we have any control, direct or indirect, over the quality, quantity and subject matter of the said content. In an event of raising concerns over the quality, quantity and/or subject matter of third-party content, you agree to address said concerns to the respective third party and any dispute arising thereof shall be settled without our participation between you and the third party in question.
– Your compliance with applicable laws, regulations, licensing requirements and other relevant legislation, including but not limited to personal data protection and laws on anti-money laundering and terrorist financing prevention, are your sole responsibility. GlolinkOTC s.r.o. shall not be liable in any manner or form for the breach of applicable laws and regulations arising from your use of our Services and Site, not shall be held liable for any damages and consequences of the said breaches.
– We may adopt changes and amendment to these Terms and other GlolinkOTC s.r.o. agreements to adapt and comply with the recent development in applicable legislation or for other reasons. We will notify you of any changes and amendments to these Terms and other agreements by e-mail and on our Site at least one month in advance.
– Please note that your acceptance of changes and amendments is deemed valid if you have not objected or otherwise notified us in writing prior to the date of entry into force of said changes and amendments. Within a one-month notice period, you have a right to terminate any agreement immediately and free of charge. Please note that under certain circumstances, whenever and to whichever extent permissible by law, it may be necessary for changes and amendments to take immediate effect or otherwise enter into force within a period shorter than a one-month notice. In such an event, you shall be notified of the changes and amendments taking effect immediately and be informed of your right to terminate the agreement immediately and discontinue your use of our Services and Site.
Previous versions of these Terms and other agreements shall be made available to you on our Site for your consideration.
– GlolinkOTC s.r.o. does not provide any tax advice and shall not be perceived as tax advisor. You shall be solely responsible for obtaining professional tax advice from the relevant professionals with respective qualifications and in your own jurisdiction. GlolinkOTC s.r.o. does not control and determine whether and what Orders and Transactions are subject to applicable taxes in your jurisdiction, as well as the procedures and obligations related to withholding, reporting, and collecting taxes to and with the relevant competent authorities in the country of your tax residence.
– We may engage in correspondence and communication with law enforcement authorities, including courts, regulators and policymakers. We may initiate such correspondence or communication at our own discretion in connection with your use of our Services, or be required to respond to request, inquiry or order of the above-mentioned law enforcement authorities in accordance with applicable legislation.
For security reasons, if we receive legal documentation confirming your death or other information leading us to believe you have died, we will freeze your User Account and during this time, no transactions may be completed until:
* Your designated trustee has opened a new Account, as described below, and the entirety of your Account has been transferred to such new Account;
* We have received reasonable proof in a verifiable and competent form that allows us to conclude that you have not been, in fact, deceased. If we do not have reasonable proof to ascertain your death, we may engage in inquiries directly or via third parties, to acquire said proof allowing us to conclude that you are deceased.
* Upon receipt by us of reasonable proof satisfactory to us that you have died, the trustee you have designated in a valid will or similar testamentary document will be required to open a new Account. If you have not designated a trustee, then we reserve the right to
* Treat as your trustee any person entitled to inherit your Account, as determined by us upon receipt and review of the documentation we, in our sole and absolute discretion, deem necessary or appropriate, including (but not limited to) a will, a living trust or a small estate affidavit, or Require an order designating a trustee from a court having competent jurisdiction over your estate.
If we determine, in our sole and absolute discretion, that there is uncertainty regarding the validity of the trustee designation, we reserve the right to require an order resolving such issue from a court of competent jurisdiction before taking any action relating to your Account.
– These Terms refer to and are applicable exclusively to you. Any rights, licenses, obligations and interests may not be assigned to or transferred to any other person, natural or legal, at any time or in any part. Any transfer or assignment of our rights, licenses, obligations and interests under these Terms may be done at our own discretion only in an event or under circumstances concerning corporate matters of reorganisation, including but not limited to mergers and acquisitions, given the effect of such reorganisation matter does not result in negative implications for the quality of our Services.
– For the purposes of these Terms, the relationship between GlolinkOTC s.r.o. and you is of contractual nature only. There Terms shall not be used to arrange, prove or otherwise initiate any partnership, joint venture, agency, consultancy or trusteeship relations between GlolinkOTC s.r.o. and you and any of the above-mentioned relations shall be negotiated on a separate basis and applicable terms notwithstanding the given Terms.
– You agree and acknowledge that GlolinkOTC s.r.o. shall not be liable for any performance failures, events of downtime, interruptions, unavailability of our Site and Services, as well as other malfunctions and delays resulting from any event or cause occurring regardless of our forecasting and beyond our direct and indirect control, including but not limited to acts of war, natural and nuclear disasters, epidemic and pandemic, acts of military and civil authorities, terrorism, sabotage, strike or other relevant labour dispute, accident, proclamation and enforcement of state of emergency, malfunction of any soft- and hardware, communication lines and means, Internet and network service providers.
– These Terms as well other GlolinkOTC s.r.o. agreements adopted therein shall comprise and be perceived as entire agreement between GlolinkOTC s.r.o. and you and shall therefore supersede and prevail over any perceptions, discussions, agreements, inducements, or understandings of any kind or nature, whether written or oral.
– You agree and acknowledge that in an event of any of the provision of these Terms shall be invalid or unenforceable due to the amendments and entering into force of new redactions of the law, regulation, and other legislation of any competent authority of Czech Republic, we shall alter the contents of said provisions to adhere its subject matter, validity and enforceability to applicable law given its latest amendments. Furthermore, the validity and enforceability of other provisions of these Terms shall not be affected.
– You acknowledge that in an event of GlolinkOTC s.r.o. acquisition, merger or transfer to any third party legal entity, your data, including personal data, may be shared with the said third party in regards to the rights arising from any such acquisition, merger or transfer.
– All provisions that, by nature of applicable law and to the extent permissible by it, survive termination or expiration of these Terms, including but not limited to Account suspension, termination or closure, debts owed to us, general use clauses and provisions, etc., shall remain binding and enforceable after the termination or expiration of these Terms.
– The language of these Terms presented to you in the original form is English. Any translation, including machine-made translations by third party tools and applications as well as versions of these Terms in other languages provided by us or other third parties, shall be made available to you for your understanding and perception and shall not be regarded as accurate interpretation or representation of original provisions. In case of any divergence from or inconsistency with the English language version of these Terms, the English language version shall prevail.
– Law and Jurisdiction The provision of these Terms as well as the relationship between you and us shall be governed by laws of Czech Republic.
For any inquiries, questions, feedback, or complaints, please contact us by any of the means provided below:
inquiries, questions, feedback, complaints: help@glolinkotc.com
Partnership: business@glolinkotc.com
You agree and acknowledge that your access to and use of our Site and Services is your sole responsibility and you do so at your own risk. The risk of dealing in Virtual Currencies, including trading, is substantial. Before using our Services, you should, in your own sole discretion, assess your financial and circumstantial situation and consider whether the use of our Services is suitable for you. You should be aware of the possibilities of total and irreversible loss of your financial assets and that recovering from such loss may be difficult or impossible.
1) You further agree and acknowledge that:
2) The risk of trading with Virtual Currency is substantial and you may experience losses over a short period of time;
3) Liquidity pattern of Virtual Currencies is constantly fluctuating and such fluctuations may be unpredictable and substantial;
4) Use, value, availability, and exchange of Virtual Currencies depend on laws and regulations currently in force and may change in regards to the legislative amendments, introduction or repealing of laws;
5) Virtual Currency transactions may be irreversible, which, in the case of fraudulent or accidental transactions, may lead to significant or total losses that may be difficult or impossible to recover;
6) The date and time of your transaction may not be always accurate due to some of them being recorded on a public ledger;
7) Virtual Currency markets may disappear due to the unwillingness or its participants to use/exchange the given Virtual Currency, which may, in turn, lead to irreversible loss of your funds of a particular Virtual Currency;
8) You access to or use of you Virtual Currencies may be impaired by cyber-attacks and other technological and electronic reasons;
9) Any of the above-mentioned risk factors are not exhaustive and may differ in regards to the changing legislation, your financial situation, and other factors associated with use of Virtual Currencies.
This Annex is applicable as an addition to Section on Prohibited Use of the Terms and shall be perceived in conjunction with the said Section. Please note that the list below is non-exhaustive and may be altered, modified and expanded in connection to the amendments in applicable legal acts and other factors and shall therefore be representative only. If you are not sure whether your business falls within the scope of the below-mentioned business activities, please contact us at: help@glolinkotc.com
Illegal business activities: business activities involving fields and acts prohibited by any law, regulation, statute or ordinance; acts encouraging, instructing or aiding others to partake and engage in any activity prohibited by law;
Infringement of Intellectual Property rights: business activities that infringe any patent, copyright or trademark registered in accordance with applicable law, or violate other relevant intellectual property rights, e.g. producing, selling, distributing and promoting counterfeit visual, video and audio material, software, duly registered inventions without official authorization from the patent holder, or any other material subject to licensing and intellectual property rights;
Drugs and Drug Paraphernalia: sale and distribution of controlled substances and any products designed for making and consuming drugs (bongs, vaporisers, hookahs), or otherwise concealing drugs;
Regulated and Licensed Goods and Services: sale of tobacco, cigarettes (including ecigarettes), e-liquids; sale of precious metals and stones; online pharmacies, including sale of prescription medication; sale of weapons, firearms, munitions, gunpowder, and other explosives; sale of fireworks and other pyrotechnics; sale, purchase and distribution of toxic, flammable, and radioactive materials; oil and gas industries; extractive industry;
Illicit Substances and Pseudo-Pharmaceuticals: sale of any product or substance that present risk to consumer safety, or make misleading or unsupported claims that have not been confirmed and verified by competent authority in the applicable country and/or obtained relevant certifications and/or licenses;
Counterfeit or Stolen Goods: sale of counterfeit designer products distributed by unauthorized and unlicensed retailer/reseller; sale of replicas; sale of goods that have been imported or exported illegally; sale of stolen goods;
Restricted Financial Services: check cashing; bail bonds; collection agencies;
Unlicensed Providers of Services in Regulated Industries: including unlicensed foreign exchange providers, unlicensed lotteries and gambling;
Adult Content and Services: pornographic materials; online and offline stores offering sale of sex-related goods; services involving escort and prostitution; adult live chats and pay-per-view adult websites;
Fraudulent Financial Schemes: multi-level marketing, pyramid or Ponzi schemes, referral marketing; • NGOs and non-profit organizations; charities: including accepting donations for nonprofit purposes;
Goods and Service Providers engaging in unfair, misleading, and aggressive commercial practices: any merchant or service provider that, at our sole discretion, implements means of harassment, coercion, including by means of physical force, or undue influence impairing consumers’ freedom of choice or conduct;
Other High-Risk Businesses: any businesses that are determined by us to be of high-risk profile on the basis of applicable laws and regulations, including legal requirements of AML/CTF Act, and that we subsequently believe to be pose elevated financial and/or legal risk of liability, violations and crime.
GlolinkOTC s.r.o. activities and operations are subject to supervision by the Financial Analytical Office (FAÚ), which is the responsible authority overseeing the appropriate implementation of AML/CTF measures. ICO: 19443641
Users from the UK resident community and those with UK IP addresses cannot access our services.
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